Frequently Asked Questions

🔮 App Experience & Usage

  • How does the app create my horoscope from my affirmation?
    The app analyses patterns in voice frequency and applies them to horoscope generation.

  • Do I need to say the same affirmation every day?
    No. Repeating or changing the affirmation won’t affect results.

  • Can I use the app without recording my voice?
    No. Because your voice is the reading.
    Its frequency reveals your energy, emotions, and alignment in real time — something birth charts alone can’t do.
    Your voice makes every horoscope uniquely you.

  • What devices does the app work on?
    iOS/Android

  • What age do I have to be to use Wavelength?

    Wavelength is designed for users who are 16 years of age or older. If you’re under 16, you’ll need to wait until you meet the age requirement before accessing the experience.

🧘 Lifestyle & Wellbeing Disclaimer

  • Is this app medical or therapeutic?
    No. Wavelength is a lifestyle and wellbeing experience designed for self-reflection and personal insight.
    It does not diagnose, treat, or replace any medical or mental health support.
    Think of it as a spiritual and emotional companion — not a healthcare tool.

💳 Subscriptions & Payments

  • Is the app free to use?
    Yes — Wavelength is free to download and includes a one-time, personalized voice astrology reading so you can experience the magic before subscribing.

    If you want deeper guidance, we offer optional premium tiers:

    ✨ Daily Rituals (subscriber)

    • Daily affirmation prompts

    • Daily voice horoscope

    • Voice mood & energy tracking

    🌌 Premium Cosmos (subscriber)

    • All Daily Rituals features

    • Long-term voice trend dashboard

    • AI-powered vocal insights

    There’s no pressure to upgrade — you choose how deep you want to go into your voice’s cosmic story. 🎙💫

  • How do I cancel my subscription?
    App Store/Play Store

  • Do you offer refunds?
    Wavelength follows the refund policies of the App Store and Google Play.
    Since purchases are processed through these platforms, any refund requests must be submitted directly to them.

    If you believe you were charged in error or have issues with your subscription, you can:

    • 📱 Apple App Store users → Request a refund through reportaproblem.apple.com

    • 🤖 Google Play users → Request a refund through Google Play Order History

    We’re always here to help with account or app questions — just reach out through Support in the app and we’ll do everything we can to assist you. 💙

📩 Communication & Notifications

  • Will you email me my horoscope?
    Yes — but only if you choose to.
    We respect your privacy, so we’ll only send horoscope insights if you opt in to email updates in your settings.

    You can also use our Share button to instantly send your readings to friends or save them for later. ✨

  • Do you send push notifications?
    Yes — but only if you turn them on.
    If you enable notifications, Wavelength will gently remind you each day to record your voice sample so you never miss your personalized horoscope or affirmation.

    You can update notification preferences anytime in your device or app settings. 🔔✨

🎧 Audio & Recording

  • Is my voice stored on your servers?
    Yes. Your voice recordings are securely stored in encrypted form on our cloud servers. This allows you to access your recording history anytime. You can delete any recording at any time, and it will be permanently removed from our storage.

  • Can I delete my old recordings?
    Yes. You have full control over your data. You can delete any or all of your recordings at any time from your account history details page or by contacting support. Once deleted, they are permanently removed from our servers.

  • Is my voice data linked to my identity?
    Your recordings are associated with your account inside our system so that we can show you your personal history and manage your data securely. However, the audio files themselves do not contain personal information, and no one outside your account can access them. When you delete a recording, both the file and its link to your account are permanently removed.

⚙️ Technical & Support

🔐 GDPR & Data Protection

1. What personal data do you collect?

We collect:

  • Your recorded voice sample (audio input) for analysis.

  • Basic technical data (device type, session time, app version).

  • Optional details you choose to share (e.g. email if you subscribe to receive horoscopes).

We do not require your location, address, or other identifiers to use the app.

2. How is my audio sample used?

Your recorded voice sample is processed to analyse voice frequency patterns. This analysis is then used to generate your daily horoscope.

  • Audio is processed in real time.

  • By default, we do not permanently store raw audio unless you opt in to keep recordings.

  • Processed results (numerical frequency patterns) may be stored to improve consistency of your horoscope results.

3. Where is my data stored?

  • All personal data is stored on secure servers in the UK or EEA.

  • If we use trusted third parties for processing (e.g. voice analysis services), they are bound by UK GDPR-compliant Data Processing Agreements (DPAs).

  • Where data must leave the UK/EEA, we rely on Standard Contractual Clauses (SCCs) or equivalent safeguards.

4. Do you share my data with anyone else?

  • We do not sell or share your personal data with advertisers.

  • We may use carefully selected service providers (for hosting, voice processing, or email delivery).

  • These providers act only under our instruction and cannot use your data for their own purposes.

5. Will my voice recordings be used to train AI models?

No. Your voice recordings and frequency data will never be used to train external AI models without your explicit consent.

6. What about sensitive information?

We ask that you do not include personal or sensitive details (such as names, addresses, or health information) in your voice samples.
Our system is designed for lifestyle guidance, not medical or therapeutic use.

7. How long do you keep my data?

  • Raw audio recordings: kept only during analysis, unless you opt to save them.

  • Frequency results and horoscope history: stored for [12 months] to provide continuity.

  • Subscription details (e.g. email): kept until you unsubscribe.

8. What are my rights under UK GDPR?

You have the right to:

  • Access the data we hold about you.

  • Request correction or deletion.

  • Withdraw consent at any time.

  • Object to processing or request restriction.

  • Port your data to another provider.

To exercise your rights, email us at: [wavelengthvr@gmail.com]

9. How do you keep my data secure?

  • Encryption in transit (HTTPS/TLS) and at rest.

  • Strict access controls and monitoring.

  • Regular audits and compliance checks.

10. Who is the Data Controller?

  • Wavelength VR Ltd. is the Data Controller under UK GDPR.

  • If you are based in the EEA, we may also appoint an EU representative.

📩 Still have questions? Contact our Data Protection Officer at [wavelengthvr@gmail.com].

🔐 Privacy & Security (beyond GDPR)

  • Do you use my data for advertising?
    No targeted ads

  • Do you share my horoscope results with anyone else?
    No, your horoscopes are private